As the UK’s largest casino floor, including the biggest poker room in the country, Genting Stratford operates around the clock, welcoming visitors day and night. Any upgrade to critical infrastructure needed to be carried out without interrupting the flow of customers and staff, while maintaining strict safety standards throughout.

The casino’s previous fire alarm system operated on a closed protocol, which had become increasingly restrictive. Even minor adjustments required specialist call-outs, increasing costs and slowing response times.

By contrast, Comelit-PAC’s four-loop fire system offers a more flexible, open protocol approach, enabling easier maintenance and reducing long-term operational expense. The upgrade also ensures improved system reliability and faster fault identification, better suited to the demands of a busy, high-traffic venue.

Beyond the technical and visual improvements, the inclusion of Comelit-PAC’s free cloud connection allows the system to be monitored and supported remotely. Secure cloud access enables engineers to diagnose and often resolve issues without waiting for a site visit.

The installation was carried out by VTF&S while the casino remained fully operational. Working in a live environment required careful planning and coordination, supported by Comelit-PAC’s technical team. This collaborative approach enabled the upgrade to be delivered with minimal disruption, while also setting the foundation for faster, more cost-effective ongoing support through remote connectivity.

The project’s success relied on close collaboration between Genting Casino, VTF&S and Comelit-PAC.

TClear communication and meticulous planning ensured the system could be upgraded safely and efficiently while the venue continued to operate as normal.